Some of our FAQs...
Are the prices I see online accurate?
Not quite. In fact, we’ve probably overestimated on most items, so please just use them as a guideline. But there’s a good reason for this.
With over 100,000 products available, and each colour combination having different costs, the pricing shown on this website is a ballpark figure for 1-colour print, embossing, foiling or full-colour print, depending on the item.
Companies that put live pricing online are usually more expensive because they have to cover unexpected costs of price fluctuations, which is why we don’t do it.
We quote you on a per-job basis using a sophisticated back-end price comparison system that ensures you always receive the best price and value for money.
Do the prices shown online include VAT?
All prices shown online and in our quotes exclude VAT.
To work out a price inclusive of VAT (20%), multiply the price shown by 1.2 to reach the final total.
On the off-chance you’re not Stephen Hawking and you don’t have time to do this level of advanced calculation, we can easily quote inclusive of VAT to save you the adding up. Just let us know which you prefer in the ‘Comments’ section of the quote form!
Do you offer free samples?
So, you’re here for the freebies, huh?
Although we make every effort to provide high quality images of our products on this site, we completely understand that sometimes you need to see and feel a product in order to decide if it’s right for your organisation/campaign.
To order your sample, simply send an enquiry in and let us know where to send your sample.
Some samples are provided for free, but some products have to be charged at cost price. We’ll confirm this with you in advance, but in most circumstances we are happy to credit the cost of the sample against your eventual order.
Please note that samples are generally unprinted as they come directly from plain stock.
How do I get my logo onto your products?
If you’re happy with your quote, the easiest thing to do is to send us your logo and the information you’d like printed on your items, and we can get some artwork drafted for you.
If you’re the kind of control freak who likes to create and provide your own artwork, we can send over print templates for your chosen item(s) so you can create your own.
What file types do you accept?
If your logo looks like it was scribbled on the back of a napkin during a boozy business lunch, we probably can’t use it. Having said that, we’ve worked miracles before, so you may as well ask.
For spot colour print, we ideally need vector artwork in PDF or EPS format, with all text converted to outlines where possible. We can also work with a high-quality JPEG if that’s all you have available, but it does depend on the artwork.
For full-colour artwork or photos, we need the highest quality PDF, JPEG or PNG possible.
If you don’t have any of the above, get in touch and we’ll do our best to help.
Do you offer free visual mockups?
Yes! Thanks to the latest Star Trek-like technology, we can take your logo/artwork and digitally mock it up onto your chosen item(s) so you can see how they might look before they get printed.
To request a visual, just upload your logo when sending your enquiry to us (or we can request it via email afterwards) and our artwork gremlins will get this sorted at Warp speed!
Could we put our fantastic design skills to better use? Probably! But here we are.
Is there a minimum order quantity (MOQ)?
Yes, and it varies depending on the product for various boring reasons, so you’re going to have to take our word for it.
Most items are available from 50-100 units, and the MOQ is shown in the Product Detail area below each item on this site.
Will I receive an artwork proof before you start printing?
Yes! We don’t print anything until you’ve seen the final artwork and layout, and given written email approval.
We are actual humans who will look at your artwork before it goes to print, so if we spot any glaring errors or typos, then we’ll make every effort to let you know in advance before sending your proof, so you can rectify it.
Sometimes an extra set of eyes helps!
How long will my promotional items take to arrive?
Each item is different, and the approximate lead time is shown below each product. The lead time usually starts from the day after the proof is approved.
As a general rule, most standard promotional items take around 10 working days from proof approval to be delivered.
Many items are available in shorter lead times as well as express options, but more custom items can take around 4 weeks.
We provide an approximate lead time with your quote, and if you need the items sooner for a specific deadline, just let us know and we’ll see what can be done!
How do I pay?
Payment can be made via credit/debit card, and we process all card payments online for security, so we do not see your sensitive details at any time.
We can also accept payment via BACS or Bank Transfer. Please note that funds must clear into our account before we can schedule your items in for Production.
30-day credit accounts are available upon request and are subject to approval. Please get in touch with our sales team, who will be happy to process your application quickly and efficiently.
Did you know, research conducted by the British Promotional Merchandise Association (BPMA) found companies had, on average, an 87% dissatisfaction rate with their promotional items?
We’re different. We don’t supply the cheapest and worst versions of everything just to get your order, and we individually check every single item on this website for quality before we put it online (yes, a real person with frustratingly high standards does this), which is why we’re fast becoming one of the UK’s leading promotional item suppliers.
One of the main reasons our customers love us is because we’re often fixing our competitors’ mistakes. The amount of live chats we get that start with ‘my supplier has let me down, do you do anything last-minute?’ has become almost a daily occurrence.
This is one of the core reasons we started Crisp. We genuinely love the variety of interesting promotional items out there, and how they can be applied to different campaigns. 2019 will be the year of ‘fitting your brand into your customer’s lifestyle’. Make sure it’s your brand.